Log into the LP Portal at https://lpportal.masterword.com/
Go to My Documents drop down menu and select Documents
You will see a similar screen with a checklist of required documentation:
Click on submit document. You will be presented with a list of all the different types of documents that can be submitted. Locate the requirement you need to renew and click on it. For instance, in our example, it’s ‘Resume’.
Once you access the document upload window, use the ‘Choose File’ button to select the file and then click ‘Submit for Approval’.
If you are instructed to upload a file (such as your current resume or a valid certification), please note that the system does not allow you to upload a new file over a previously approved requirement. You will see a warning about this in the instructions:
Click on ‘Submit New Version’
A new window will appear. Use the ‘Choose File’ button to select the file and then click ‘Submit for Approval’.
You will be taken back to the Documents screen where you will now notice an hourglass icon by the document title that you just submitted, and you will also see the submitted document on the right side of the screen with a Pending Approval status:
The MasterWord authorized representative will review your submitted document(s). If the document is accurate and valid, the MasterWord representative will approve it, and you will then notice that the status for your document now shows Approved in both Document Checklist and Document list:
However, if there are any discrepancies in your submitted document, the MasterWord representative will provide feedback on what adjustments need to be made via a chat feature. In this case you will receive a notification via email similar to this:
When you go to your Document page in LP Portal, you will see Action Required icon in the document status:
Click on the hyperlinked document title to see the feedback from MasterWord:
Review the feedback and correct the document as instructed.
Follow the same process for re-uploading your corrected document(s) as described previously.
If you need to send a message back to MasterWord, use the Chat function.
Once you submit all the missing required documents and they are approved, your compliance status will change to Complete, and you will become eligible for the assignments:
For questions or issues, please contact Talent Management Team at [email protected].